Returns and Exchanges

Stress Free Returns…

Not quite right? Get in touch first and send it back!

Provided the items were full priced (ie. not on sale) and returned in brand new, unworn condition with original tags still attached ~ we will make sure we get it sorted with an exchange, a store credit or if you prefer, a refund.*

Returns should be sent via a tracked shipping method and received by us within 14 days of your order date.

*Exclusions: We do not accept returns on any sale items or preorder/ custom request items that have been ordered in especially for you unless we are confident that we will be able to sell them elsewhere.  Any faulty items will be referred to our supplier. Some items such as underwear cannot be returned or exchanged due to hygiene regulations.

Sale Items…

All sale items are final

Sorry we do not offer exchanges, credits or refunds on any discounted items purchased online.

If you have any questions about an item, it’s best to get in touch before you purchase. We will do our best to give you more information and assist you make the right decision.

Faulty Items…

Please contact us first before returning any items

Returns of faulty items will only be accepted if the goods are deemed faulty at the time of sale or delivery.
We endeavour to check over all our garments before sending them out to you to ensure they are free of faults. All items returned as faulty will inspected by us and a decision will be made as to whether it is standard ‘wear and tear’ or whether its due to a manufacturing fault.
If it is accepted as a genuine manufacturing fault, then we will attempt to have the item repaired to an acceptable standard. Failing that we will try to source a replacement, or issue a refund. We will meet our requirements under the NZ Consumer Guarantees Act.